- Head Office: +266 2231 7842
Toll Free Number: 80099920
WhatsApp Number: +26662579119
The Lesotho PostBank WhatsApp Chatbot (Tsotsoma) is an innovative solution that integrates the power of WhatsApp with cutting-edge AI technology to enhance customer engagement, streamline operations, and provide exceptional support.
In today’s fast-paced digital landscape, traditional communication channels often fail to meet the growing expectations of customers. Delays in response, limited availability, and lack of personalized interactions can result in customer dissatisfaction. Lesotho PostBank aims to overcome these challenges by introducing a WhatsApp Chatbot that delivers real-time support, instant access to information, and personalized interactions.
One can verify the status of dormant accounts, promoting proactive account management and user engagement.
Comprehensive answers to a diverse array of frequently asked questions, encompassing topics such as account opening, loan prerequisites, digital channels, and more.
Displays enticing promotions and offers users the convenience to opt-in for receiving promotional content, nurturing a vibrant customer relationship.
Empowers users to effortlessly check the availability of ATMs in specific locations, enhancing convenience and accessibility.
Has a simplified process for Know Your Customer (KYC) documents, promoting compliance and efficient account management.
Once can instantly inquire about the status of submitted KYC documents, ensuring customers remain informed about their account verification progress.
One can initiate real-time consultations with bank consultants through chat, fostering immediate and personalized assistance (Toll-free operating hours apply)
The Bank will be able to gather valuable feedback by conducting customer satisfaction surveys following live consultations, enabling continuous service enhancement.