Top Questions People Ask Us
We have compiled a list of common questions and answers to help you better understand our
product and the service offerings. We hope this section will be useful to you and answer any
questions you may have. If you can’t find the answer to your question here, please don’t hesitate to
contact us. We are always happy to assist you.
1. Which documents are required to open a personal account at Lesotho PostBank?
You will need the following documents to open an individual account:
- Identity Document (national ID/ passport/ driver’s license)
- Proof of Residence (utility bill/ signed LPB form/ letter from a village chief)
- Proof of Income (pay slip, letter from employer – salaried or letter from village chief – non salaried)
2. What do I need to move my salary from another bank to Lesotho PostBank?
You will need the following:
- A Lesotho PostBank Account
- Identity Document
- Proof of Income
- Proof that you do not have a loan with the other bank
3. Can I open an account for my child?
Yes, you can if they are 18 years old and below (Minor Account)
4. What does Customer ID mean when I'm registering for Mobile or Internet banking?
Customer ID is the first 8-digits of your account number
5. What can I do if an ATM seems to dispense my cash but does not give it to me?
You can do any of the following:
- Call our toll-free number on 80099920 or reception on 22317842
- Report the incident at the nearest Lesotho PostBank branch
- Email callcentre@lpb.co.ls
