The Lesotho PostBank commits to protect personal data by restricting access by authorized personnel, providing secure data storage facilities, and incorporating security measures into equipment in which data is held. Encryption technology is employed for sensitive data transmission.
If the Lesotho PostBank engages third-party data processors to handle or process personal data on its behalf, the Lesotho PostBank undertakes to adopt contractual or other means to prevent unauthorized or accidental access, processing, erasure, loss, or use of the data transferred to the data processors for processing.
In addition, the bank has introduced One Time Password (OTP) as an additional second-factor authentication for financial and sensitive transactions performed on the Mobile Banking Application. OTP is a five-digit numerical code sent in real-time as SMS to your registered mobile number while performing the transaction and is auto-read by the Mobile Application.
OTP is mandatory for authorizing the following transactions:
If you receive an OTP without initiating any transaction online, please call our Customer Banking Support on +266 80099920 or 22317842 immediately to disable your Mobile Banking access till the matter is investigated and resolved. If the OTP is incorrect, the transaction will be declined.
Pay to Contacts (P2C) service Terms and Conditions
Lesotho PostBank through the Mobile Banking application uses your Contact List for the “Pay to Contacts (P2C)” service. Information about your contacts in your address book, including mobile numbers, will be sent to Lesotho PostBank back-office systems responsible for Mobile Banking payment processing. The contacts with their masked account numbers are protected during transaction processing. The service helps to fast-track the transaction initiation through the use of registered contacts by the customer. The contact list of unregistered users is not processed nor stored by the Bank. To proceed with the service, kindly accept the Terms and Conditions.