Privacy Policy

The Lesotho Bank commits to protect the personal data by restricting access by authorized personnel, providing secure data storage facilities and incorporating security measures into equipment in which data is held. Encryption technology is employed for sensitive data transmission.

If the Lesotho PostBank engages third-party data processors to handle or process personal data on its behalf, the Lesotho PostBank undertakes to adopt contractual or other means to prevent unauthorized or accidental access, processing, erasure, loss or use of the data transferred to the data processors for processing.

In addition, the bank has introduced One Time Password (OTP) as an additional second factor authentication for financial and sensitive transactions performed on the Mobile Banking Application. OTP is a five-digit numerical code sent in real time as SMS to your registered mobile number while performing the transaction and is auto-read by the Mobile Application.

OTP is mandatory for authorizing the following transactions:

  • Self-registration
  • Funds transfers between own bank and other banks
  • Alert profile change
  • Utility payment
  • Bill Payments
  • Manage Security Questions
  • Adding Beneficiaries

If you receive an OTP without initiating any transaction online, please call our Customer Banking Support on +266 80099920 or 22317842 immediately to disable your Mobile Banking access till the matter is investigated and resolved. If the OTP is incorrect, the transaction will be declined..